WhatsApp Automation
WhatsApp is where your customers already are. We automate the messages your business needs to send — reliably, and within WhatsApp's own business messaging rules.
The problem
Sending order updates, reminders and follow-ups manually on WhatsApp doesn't scale, and it's easy to forget or delay messages when your team is busy.
Our approach
We build n8n workflows that connect to appropriate WhatsApp Business messaging solutions, so notifications, reminders and follow-ups go out automatically based on events in your other systems — an order, a booking, or a form submission.
What this looks like in practice
Order status updates
Customers stay informed without your team sending each message.
Appointment reminders
Fewer no-shows for clinics, salons and service businesses.
Common integrations
- WhatsApp Business Platform (Cloud API)
- Booking and appointment systems
- WooCommerce & Shopify
- CRMs
- Google Sheets
Benefits
- Faster, more consistent customer communication
- Fewer missed appointments and follow-ups
- Reduced manual messaging workload for your team
- A record of what was sent and when
How we deliver this
Use-case mapping
We identify which messages should be automated and what should trigger them.
Messaging setup
We help set up the appropriate WhatsApp Business messaging channel for automated use.
Build & test
We build and test the workflow with real message templates.
Launch & monitor
We launch and monitor delivery, adjusting templates and timing as needed.
Common questions
Can this send bulk unsolicited marketing messages?
No — we build automation for legitimate transactional and customer-service messaging within WhatsApp's business messaging policies, not unsolicited bulk marketing.
Do we need a WhatsApp Business API account?
For automated, programmatic messaging you'll need an approved WhatsApp Business Platform account; we can advise on the right setup for your volume and use case.
Looking for something else? See our full list of services or browse the workflow library.
Ready to automate with WhatsApp Automation?
Tell us what you'd like to automate and we'll show you exactly how it would work before you commit to anything.