Workflow Library
AI Email Classification & Routing
Automatically classify incoming support emails and route each one to the right team or auto-response.
AIEmailCustomer SupportProductivityModerate complexity
The automation chain
Incoming Email
n8n
AI Classification
Route to Team
Business problem
A shared support inbox mixes billing questions, technical issues, complaints and sales inquiries, and someone has to manually sort and forward each one.
Before automation
A team member reads every email, decides which department it belongs to, and manually forwards or replies.
The automated workflow
n8n reads each incoming email, uses AI to classify its intent and urgency, and routes it to the correct team or triggers an appropriate auto-response.
How it works
- 1A new email triggers the workflow.
- 2n8n sends the email content to an AI step for classification (topic, urgency, sentiment).
- 3The email is routed to the right team's queue or channel.
- 4Simple, common queries can trigger an automatic acknowledgement.
Apps & integrations
- Gmail / Outlook
- AI model
- Helpdesk or CRM
- Slack or Teams
Business benefits
- Faster response times across departments
- Nothing sits unread in a shared inbox
- Urgent issues are flagged immediately
Who this is for
Support teamsAgencies managing multiple client inboxes
Estimated complexity: Moderate — see our pricing packages for how this typically fits into a project.
Want this workflow built for your business?
We'll confirm your exact tools and process before building anything, so what you get matches how you actually work.